​Beaus Support Hub

Privacy Statement

Our Commitment to Privacy

Effective Date: 04/08/2026

Review Date: 04/08/2027

Version: 1.0

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At Beaus Support Hub, we understand that the personal information you entrust to us is both sensitive and important. Protecting your privacy is fundamental to everything we do.

We are committed to collecting, using, storing and protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and all other applicable Australian privacy legislation.

Our goal is to ensure your information is handled with the highest standards of confidentiality, professionalism and security.

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1. Information We Collect

Depending on the services you use, we may collect personal information including:

• Full name

• Contact details

• Date of birth

• Emergency contact information

• NDIS participant information

• Support Coordinator information

• Support Worker information

• Qualifications and certifications

• NDIS Worker Screening Clearance

• Police Check

• First Aid qualifications

• CPR certification

• Driver's Licence details

• Insurance documentation

• ABN information

• Resumes and employment history

• Invoices and payment information

• Profile photographs

• Documents uploaded through our website

• Communications between yourself and Beaus Support Hub

• Any other information you voluntarily provide.

We only collect information that is reasonably necessary to provide our services and operate Beaus Support Hub effectively.

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2. How We Use Your Information

Your personal information may be used to:

• Verify member identities

• Process membership applications

• Match participants, support workers and support coordinators

• Maintain accurate member records

• Process membership fees and payments

• Respond to enquiries and provide customer support

• Improve our services

• Meet legal and regulatory obligations

• Protect members and maintain platform security

• Prevent fraud and misuse of the platform.

We will never sell your personal information to third parties.

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3. Storage and Security

Protecting your information is one of our highest priorities.

Beaus Support Hub uses appropriate administrative, technical and physical safeguards to help protect your information from loss, theft, misuse, unauthorised access, alteration or disclosure.

Security measures may include:

• Secure password-protected systems

• Multi-Factor Authentication (MFA)

• Encrypted data transmission where available

• Secure cloud-based storage

• Regular security monitoring

• Restricted system access

• Secure document management procedures

Access to your personal information is strictly limited to authorised Beaus Support Hub staff members who require that information to perform their duties.

No contractors, members or external organisations are permitted to access your sensitive information unless:

• you have provided your consent;

• disclosure is required by law; or

• disclosure is necessary to provide the services you have requested.

All Beaus Support Hub staff are expected to maintain strict confidentiality regarding member information.

Although no online system can ever guarantee absolute security, we continually review and improve our security practices to ensure your information receives the highest level of protection reasonably possible.

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4. Disclosure of Information

We will only disclose your personal information where:

• You have authorised us to do so;

• It is necessary to provide our services;

• We are legally required to do so;

• It is necessary to protect the safety of an individual; or

• Disclosure is otherwise permitted under Australian law.

We do not sell or rent your personal information.

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5. Access and Correction

You may request access to your personal information held by Beaus Support Hub at any time.

If you believe any information we hold is inaccurate, incomplete or outdated, you may request that it be corrected.

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6. Cookies and Website Data

Our website may use cookies and similar technologies to:

• improve website functionality;

• remember your preferences;

• enhance your user experience;

• understand how visitors use our website; and

• improve the services we provide.

You may disable cookies within your browser settings, however some website features may not function correctly.

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7. Third-Party Services

Beaus Support Hub may engage trusted third-party providers to assist with website hosting, payment processing, cloud storage and other operational services.

These providers are carefully selected and are expected to maintain appropriate privacy and security standards.

Where personal information is shared with these providers, it is solely for the purpose of delivering Beaus Support Hub services.

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8. Changes to this Privacy Statement

This Privacy Statement may be updated from time to time to reflect changes in legislation, technology or our business practices.

The most current version will always be available on the Beaus Support Hub website.

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9. Contact Us

If you have questions about this Privacy Statement, your personal information, or how your information is collected, used or stored, please contact Beaus Support Hub using the contact details published on our website.

We are committed to responding to privacy enquiries promptly, respectfully and transparently.

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Consent

By using Beaus Support Hub, you acknowledge that you have read, understood and accepted this Privacy Statement.

You consent to the collection, use, storage and disclosure of your personal information as described in this Privacy Statement.

As a platform founded by someone with both lived experience as an NDIS participant and extensive professional experience in the community services sector, Beaus Support Hub recognises the importance of trust. We are committed to treating every member's personal information with dignity, confidentiality and respect, ensuring that access is restricted to authorised Beaus Support Hub personnel and protected through robust security measures, including multi-factor authentication and secure password-protected systems.

This version is much closer to what users expect from a professional, national platform. It demonstrates that Beaus takes privacy seriously and helps build trust with participants, support workers and support coordinators from the moment they join.